Pet Travel Testimonials
Dogs 3
*Easypet offer a comfortable door to door transportation service for your pet
Date: 13/12/2006 19:09:44
Subject: A thank you message from Rebecca Rawlings
Re: Jack Russells Pheobe and Beans
Dear Trudie and Steve,
We just want to say thank you both so much for your excellent service.
At first, our owners were concerned about us travelling such a long way without them, but your regular contact and updates on
our progress put their little minds at ease (ah, bless them – all the while we were having a ball seeing Europe from the safety and comfort of your van!).
We would totally recommend your service to anyone considering transporting their furry friends to or from Spain, and we look
forward to travelling with you again in January.
Lots of woofs and tail wags,
Pheobe and Beans
Jack Russells
Date: 22/01/2007 17:30:03
To: 'EASYPET'
Subject: Update on Molly
Hello Trudi,
Check out the Incredible Journey story in the Linlithgow Gazette (my mum and dad’s local paper).
Molly is a local celebrity, it would appear!
I spoke to my parents yesterday, and one week after arriving, Molly is completely settled and behaving as if she’s always lived there. She’s already bringing a lot of joy and laughter to their lives, and is proving to be a much needed ray of sunshine in the midst of the horrible, long and dreary Scottish winter.
I don’t think I can ever thank you, Steve, Sam, Keith and the others adequately for her safe and humane transport to Scotland. I’m convinced it played a BIG part in helping her settle into her new home so quickly and was amazed at how confidently she coped with the journey. Better than I could ever have hoped for!
Rest assured that I’ll be coming back to you should I ever require this service again, and wouldn’t hesitate to recommend you to anyone wishing to transport their pet.
Good luck, and thanks for providing this wonderful service.
Regards, Brenda
Date: 26/02/2007 14:47:42
Subject: Toto
Hi, Trudie.
I must tell you how impressed I am by the way everything was handled by you all at Easypet. You certainly made it easy for me from start to finish. Everything was very efficiant, but also very friendly and caring.
I will recommend you to everyone I know and I feel very comfortable about using you again,..either to transport my cats to England, or take Toto back to Spain!
Once again, Trudie, thank you for an excellent service. You are a marvellous Company.
Best wishes, Lilian,...and Toto
Date: 03/17/07 07:59:58
To: easypet.uk@virgin.net
Subject: Annie Peters
Hi Trudie
I am back in Spain after settling Annie into her new home with my mum in the UK, I want to thank you for all your help and support throughout arranging and then transporting Annie to England.
From the moment I logged on to your great website you made everything so easy, the communication and organisation was brilliant. Annie was so happy when she arrived having had a good trip much, thanks to Steve and Sam they did a wonderful job, they were friendly, reassuring and above all honest when giving their updates about Annie.
I will certainly recommend you to all our doggie friends!
Thanks again Karen and ANNIE!
Date: 13/03/2007 10:21:48
To: easypet.uk@virgin.net
Subject: RE: 'Skye' & 'Jura'
Hi Trudie,
Just a note to say thank you very much for bringing the "girlies" back to us in wet and windy Scotland...don't think they were too impressed..they had obviously gotten used to the Spanish weather!! Your two guys never stayed long enough for me to offer them tea or coffee so apologise on my behalf.
So thanks again for the treatment you gave the dogs and I will gladly recommend any friends
in the same position as we were to your company.
Best wishes for the future
Robert Forrester
Date: 15/03/2007 10:10:48
To: easypet.uk@virgin.net
Subject: Re: Smartie Kay
Hi Trudi,
Thought I would let you know Smartie is doing well.
Thank You to you all. I was a bit concerned about her travelling that distance, but she is her usual self now (barking as usual)!
I am sure she found it a big adventure, and has settled down well, who would think she only arrived just over 2 weeks ago.
The text messages re-assured me, and was pleased to be advised of how things were going on her travels.
She is settling down nicely with her new companion and havnig fun in all the grass we have here. Maybe now I can get a little weight of her as she is outside more and enjoying the cooler weather (which is good for her skin condition).
I can't thank everyone enough, and will most certainly be recommending you to anyone who is looking to use your services.
So here is a BIG THANK YOU from all of us including Smartie!
Take care.
Kind regards
Margaret Kay
Date: 25/03/2007 19:47:10
To: EASYPET
Subject: Fred
Hi i would like to thank you very much for the safe return of Fred.
He has had a nice bath and is sitting in front of the fire like a king. We are glad to have him back we have missed him so much. I would recommend you to anyone who is thinking of having a pet transported to or from Spain anytime he was well looked after thank you once again Stephen
Julie Hatherly
Date: 28/03/2007 22:35:35
To: EASYPET
Subject: RE: Lady to Hornchurch
Hi Trudie and Steve
Thank you so much for everything you have done for me and Lady. Lady has settled in very well with no problems her nerves are about 90% better I just keep telling her its over now and this is forever. I absolutely adore her and she adores me too. Lady doesnt leave my side if I move she moves (I cant even have a wee without her by my side). When I go out and come back the way she greets me I can't put into words she goes absolutely mad as if to tell everyone my mummys back.
I bathed her Sunday evening and have been brushing her every day although she has lost weight in November she weighed around 3kg, she is now 2 and a half I need to register her with a vet and ask for advice about her diet. In Spain she was feed dried biscuits I have been giving her Bakers which Steve said he gave her, shes only eating about 20 little bits of these a day she puts them in her mouth then drops them! I think its just a case of being bored if I give her treats she eats them all up. As I am sending you this message she is asleep at my feet.
Trudie, I just want you to know how grateful I am. Not only are you very professional but you certainly know your stuff with regards to the Rules and Regulations about bringing an animal to England. Its been a long seven months and I don't think I would have coped without your kind help, guidance and support. No phone call or email was ever too much for you and your response was always positive and prompt.
Thanks again Trudie and Steve, I'll keep in touch and let you know her progress.
Bye for now - Jane and Lady (I call her DD) XX
02/04/2007
Ref: 'Boo' on the Costa
Hi Trudie
My boy Boo arrived on the Costa last night. It was fantastic to see him, I think he felt the same way too!
He was on fine form, couldn´t stop wagging his tail all night. Have had a lovely first day together, he seems really relaxed and happy. I wouldn´t hesitate to recommend you. The service, the price, the continued updates on his wellbeing and whereabouts were invaluable.If there is a need to go back to the UK in the future you will be the first I would contact. Many thanks once again.
Kind regards
Joy
Date: 28/04/2007 22:25:06
To: EASYPET
Subject: Stan Prior
Well that was amazingly good work - all of you. Thank you so much Trudie for not only perservering on the problematic paperwork but for getting it all done so quickly.There can't be too many firms around who go to as much trouble as you did.
It is such a relief to have him back - he's had a good feed and is hopping in and out of my sister's place and running around the lawn no trouble, tail wagging. No doubt he'll be sulking and not speaking to me tomorrow for leaving him in Spain for so long. But he's going to be fine - once we've got home to Durham (tomorrow) and been across the road to bark at the sheep and the ducks he'll be back to his old self . It was lovely knowing Steve and his son had taken such good care of him on that marathon trip. And thanks for keeping in touch all the time with those good honest updates. Anyone who uses your services will be getting the best possible deal.
All the best,
Leita Prior
Date: 04/29/07 23:12:15
To: EASYPET
Subject: Defor & Albion
Hi Trudie
Would just like to say a huge thank you to you and all the team at Easypet, you have been very helpful from the first day we booked them with yourselves and you have always helped and gave out advise right up to arrival last night. Defor and Albion have settled in well, have slept most of today, think they are tired from all that travelling. But the way you have handled the journey's, the correspondence & the service you have provided with keeping me informed from one minor thing to anything major is excellent, so i would like to say a great big thank you from both myself, Defor & Albion.
I will definitely recommend your service to anyone wishing to transport dogs
Many many thanks & i realise that you were just doing your job, however your company has gone one step beyond throughout and people are always quick to email a complaint but never when its good so i thought id drop you an email to say thanks
Kindest regards
Amanda
Date: 13/05/2007 20:39:48
To: easypet.uk@virgin.net
Subject: Razzo & Menara
Dear Trudie,
Just to let you know that Menara and Razzo have settled in really well.
They arrived on Friday earlier than expected.
I had to beat the land speed record to get home after the phone call to say they were only 15mins away!
As expected they were really nervous and worried, as they have only ever known an idyllic farm location in southern Spain. However, after the lads helping me to get them into the kitchen, they soon remembered me.
Your guys are fantastic, they were really concerned about them both being so nervous and were ready to pass on some handy tips, but both were amazed at how quickly they calmed down when I put their harnesses on. In truth, I was a bit shocked!
After your guys left, we went out for a walk - to avoid any accidents, but nothing happened other than a lot of sniffing and worrying about all the new sights and sounds.
Neither have looked like using the house as a loo and they seem very settled already. Their main worries seem to be meeting new dogs and pensioners for some reason, but both are already more relaxed and getting the swing of things.
Can I thank you and your team Trudie, because without you being so professional and caring, I think it could have been a much worse experience for them.
I wouldn't hesitate to recommend you to anyone else having to do the same. Keep up the good work!
Kind Regards,
Nancy Walker, Razzo and Menara! xx
Date: 14/05/2007 09:01:43
To: EASYPET
Subject: RE: Hugo
Trudie,
I would like to thank everyone at EASY PET. I now have everyone safely back in the UK, thanks to you guys. Great service, great communication and true care shown to both your human and animal clients.
I would be happy to recommend your service or company to anyone.
Many thanks.
Darren Williams.
Date: 10/09/2007 14:23:02
To: easypet.uk@virgin.net
My dears, Steve, Sam and Trudi
I just wish to thank you all for your care and kindness to Jasper on his trip from Spain to UK. The service you provide is second to none and I have already recommended you highly to all my friends and contacts who will be crossing the Channel in the future.
Yours sincerely, Ruby McIvor.
Date: 26/09/2007 07:23:41
To: easypet.uk@virgin.net
Subject: MANY THANKS!
Hi Trudie,
I would just like to thank you and the team for bringing Lily over to the UK. She arrived in excellent spirit, relaxed and happy. I was worried she would find it all a bit much and wouldn't sleep but she was in excellent shape!
I wouldn't hesitate to recommend you and your service to everyone.
Many thanks,
Rachel Dring
Date: 29/10/2007 15:53:48
To: easypet.uk@virgin.net
Subject: Honey & Buster
Hi Trudie
It is now just over a week since Honey & Buster arrived.
They have settled in really well and it is as if they have never been away from us.
I have no doubt that part of the reason for them being so good relates to the way that they were treated and transported by your Company. They were not at all distressed when they arrived and have eaten and slept well since.
When I contacted you about their imminent departure from Spain I was totally stressed by the arrangements that I thought I would have to make. As Geoff and I were already in England we were even contemplating a trip back to Spain to sort the arrangements. You took my stress away completely and dealt with all the arrangements for me.
You have kept me informed every step of the way, even giving me the location of the dogs on route. Your driver arrived promptly in the early hours of Thursday morning and would not even accept a cup of tea as he was conscious that there were other owners still waiting for their pets.
You were always helpful and totally professional. I will certainly recommend your services to any other pet owners and will have no hesitation in contacting you again should we move back to Spain.
Thank you again
Regards
Viv Cooke